Guidebook

We look forward to working with you.
We have assembled a short guidebook to answer questions commonly asked by our Associates. We hope you find it to be useful and informative.

Please contact us if you have a question that is not addressed below.

When to Contact Us

• Call us if you are late or you have an emergency and cannot report to work. If necessary, you can even contact us after business hours. Don’t worry about calling the customer. That’s our job.
• Call us if you are injured or disabled on the job.
• Call us if you are exposed to hazardous materials.
• Call us if your assignment is longer or shorter than the original estimated time frame.
• Call us if you are at the end of your assignment. If you do not call within three working days, we will have to assume that you have voluntarily resigned.
• Call us if a customer wants to hire you as a permanent employee.

How You Are Paid

• Candidates are paid on Friday on a weekly basis.
• Timecards must be received by Resource Staffing Services before close of business Monday.
• Paychecks are sent out via regular mail on Friday afternoon. If your check is lost in the mail, we cannot issue a new check without first issuing a stop payment order on the original, and verifying it has not been cashed. If this occurs, we will wait 10 business days before we issue a stop payment – at our cost – and provide you with a new check.
• If you choose to have your check held at the office for pickup, you can fill out a HOLD check form. You can pick up your check on Friday during regular business hours.
• At times, some customers may use a group time card or automated time clocks. We will review the time card process with each candidate before they begin work.
• Please make sure the timecard is completely filled out and the information is legible. Please refer to the sample below.

Assignment Tips

• Call us when you are asked to perform duties you were not assigned to – or if you are asked to do any work you consider unsafe. Please be aware candidates on assignment are prohibited from driving or operating a company owned vehicle, or your own vehicle, without prior authorization from Resource Staffing.
• When starting a new job, report directly to the person designated by our office. Please identify yourself as a Resource Staffing employee, and tell them your full name and the job you were sent to do. We recommend that you arrive to the assignment at least 15 minutes early on your first day, and at least 5 minutes early, or as requested by the customer, each day thereafter.
• A good attitude and a willingness to go above and beyond the expectations of the assignment will allow you to receive a top evaluation from the customer.
• We expect you to dress appropriately for all assignments. A dress code will be described to each candidate before the assignment begins.
• Please make sure personal use of cell phones or of the internet be confined to lunch breaks or during non-business hours.